Refund policy
PiliBee Return & Refund Policy
At PiliBee, every product is crafted with intention and care. If something is not right, we are here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, items must be unused, unopened, and in their original packaging. Because our products are personal care items, we cannot accept returns on products that have been opened, tested, or used.
To request a return, please email pilibeesoaps@gmail.com with your order number and a brief note about your request. If your return is approved, we will provide instructions for sending your item back.
Items returned without prior authorization will not be accepted.
Refunds (If Applicable)
Once your return is received and inspected, we will notify you by email that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 5–10 business days. Please note that your bank or credit card company may require additional processing time before the refund is officially posted.
Original shipping costs are non-refundable.
Late or Missing Refunds
If you have not received your refund:
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Check your bank account again.
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Contact your credit card company.
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Contact your bank, as processing times can vary.
If you have completed these steps and still have not received your refund, please contact us at pilibeesoaps@gmail.com.
Sale Items
Only regular-priced items may be refunded. Sale items, promotional items, and limited-edition releases are final sale and cannot be refunded.
Exchanges (If Applicable)
We only replace items if they are defective or damaged upon arrival.
If you receive a defective or damaged item, please email pilibeesoaps@gmail.com within 7 days of delivery with photos of the product and packaging. Once approved, we will send a replacement of the same item at no additional cost.
We do not offer exchanges for different products, scents, or variations.
Gifts
If the item was marked as a gift and shipped directly to you, you may receive store credit for the value of the returned item once it is received and approved.
If the item was not marked as a gift at the time of purchase, refunds will be issued to the original purchaser.
Shipping Returns
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Shipping costs are non-refundable.
If you are returning an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking.
